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FAQ

Who we are?
Turn heads every day of the year with BWLDR. Australian fashion label BWLDR is designed to celebrate the skin you’re in and have fun with it. For BWLDR, party season never ends. Creating the hottest of the line, seasonal clothes to keep you looking and feeling fit.

Designed in Australia, BWLDR offers clothes that shape the female form, and it’s done so in an empowering way – to flatter the feminine in a way of celebration. Women are amazing, and don’t we know it. From bodycon dresses to showing some leg, and outfits that flatter your figure, BWLDR is there to spark the party girl within.

What does being ‘B Corp Certified’ really mean?
Who says you can’t look good and do good? We care about our people and planet and are extremely proud to be awarded B Corp Certification. Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.

Keeping our community covid safe
The safety and wellbeing of our employees and customers is our utmost priority. That’s why we’re proud to be officially registered as a COVID Safe Business under the NSW Government. This means our business hub, including our Fulfilment Centre where orders are prepared, adhere to the latest COVID-19 Public Health Orders and manage risks to staff and other people in accordance with Work Health and Safety laws.

RETURNS:

 

What if I no longer want my item?
We want you to love your new purchase. That’s why, if you are not completely satisfied, we will happily accept a return for store credit and cover the cost of return shipping. Item(s) must be returned within 30 days of receiving your purchase and in their original condition; unworn, unaltered, unwashed, with all tags attached.

If you believe your item is faulty, please contact the BWLDR customer service team via the contact us page.

How can I return my item?
Please contact us with your order number and reason for return to start the return process.

Can I cancel my order?
You may cancel your order at any time, just contact us and we will organise this for you. Unfortunately, if you order has already been dispatched from our warehouse, we may only issue a refund once it has been received back using the return process.

How do I know what size to buy?
While we try to standardise our fit across all products, the fit will vary slightly due to the design and fabric. Please refer to our size guide for body measurements to determine what size will fit you best. You can find our size guide here.

Can I customise the size?
We know how important it is to get that perfect figure-hugging fit, so we check the fit of all our garments at least twice before production. Unfortunately, we are unable to accommodate for custom orders as our styles are manufactured in bulk.

Do you have stores?
We are an online business only which helps to keep our products more affordable. We are currently also available online via THE ICONIC and ZALORA.

What payment methods are accepted?
It’s never been easier to freshen up your wardrobe! We accept VISA & Mastercard Credit Card and Paypal Or if you can’t wait till pay day then we have partnered with Afterpay to get you the latest trends much quicker. You can also use SwapPay to purchase your items by donating your old clothes! Haven’t heard of SwapPay yet? Find out more here.

SHIPPING/ DELIVERY:

 

When will my order be dispatched?
Once you have made your order, it will be dispatched from our warehouse within 2 business days. Enjoy Free Shipping Australia wide for orders over $50.

Do you ship internationally?
Currently we only ship Australia wide from our website. For all our New Zealand fans, you can purchase BWLDR via THE ICONIC and our customers in Asia can find us on ZALORA

ABOUT:


What are your service hours?
Our customer service hours are Monday – Friday 8am-3pm

Where can I find more information about your company?
BWLDR is owned by fashion house, Australian Brands Alliance. You can find out more about ABA via their website

Where are your products made?
All our products are designed in Sydney, Australia and manufactured by our own factories in Humen, China. Our garment factories are SMETA audited by a third party. SMETA is a high-quality audit that encompass all aspects of responsible business practice to guarantee the quality of the health and safety and working conditions of the people involved in the production of our products. The audit also takes into consideration business ethics and the environmental impact of production.

What makes you different?
Our team aim to provide original designs and the latest trends, supplying quality products with an affordable price tag. It is our aim to conduct business in a way that ensures we minimise our negative impact on the environment and relentlessly chase an ethical approach to conducting business that is better for babes and the planet. We believe that it is not only what we do that determines who we are – rather it is how we do it that is important.

Why do you use polyester?
Whilst we are always looking to reduce our use of polyester, sometimes we need it for performance. Polyester performs really well, and we are yet to find an alternative. It’s an ongoing process and there are no overnight solutions. When we switch to recycled polyester, we want to be 100% confident in our supply chain that these are from recycled materials.

Why is your cotton not organic?
We acknowledge that organic cotton is better for the planet and have introduced this into some of our product lines, however we always have the intention of being as sustainable as possible within our budget. We want to continue creating clothes at a price point that suits you.

Why are your linen items a blend and not 100% linen?
We believe using a blend of materials with our linen creates a product that offers comfort, quality and is long-lasting. We are working towards using more natural fibres, without compromising on cost.

Do you use recycled swing tags?
Having recycled swing tags is one of our business goals and in 2021 we began to introduce them to our brands. This is an ongoing process to find sustainable alternatives.

How are you considering the fast production of your clothing?
We acknowledge that we are a company with a high turnover of clothes. We want to produce clothes that make people feel good in them, yet we also want to consider the environment. That’s why we have created SwapPay, an initiative that extends the lifecycle of our clothes. Find out more here.

Why are your clothes made in China?
We design our clothes in Australia and have them produced in China. Whilst we would love to have everything local, this is not feasible for cost and production reasons. Due to China’s resources, we are able to make high-quality, long-lasting clothes within the timeframe and price point we require them. We have a Supplier Code of Conduct which ensures ethical production across our factories.

How are you reducing waste?
We understand the fashion industry is culprit to a lot of waste. We’re looking to reduce waste where we can. Some of our products are created using off-cut fabrics from our factories, we have introduced recycled tags and in 2021 we launched SwapPay, a sustainability initiative that extends the lifecycle of our clothes.

What sustainable fabrics do you use?
Our focus is on natural materials where possible. For us, this is using linen, cotton and Tencel™ Lyocell. Where we can’t use natural materials due to cost or availability, we look to use recycled fabrics such as recycled polyester. It’s an ongoing journey that we are continuously looking to improve.

 

Account/Subscription:


Help, I did not receive the promo code in my email’s.
Please reach out to our customer service team via the contact page.